
Some decades ago, you needed different box-shaped bulky devices to listen to the news, listen to music, see a film, or even tell the weather. Today, with your handheld mobile phone and the Internet, you can reach billions of people and web pages while instantly networking with thousands.
In 2024, approximately 4.8 billion people, or 60.42% of the world’s population, will be smartphone users. This shows that the human race has undergone tremendous growth and change with the advancement of new digital tools and technologies.
Despite these strides, regions without access to digital tools or limited traditional services and infrastructures are still disadvantaged.
The solution?
This article contains that and more, including an explanation of underserved/marginalized communities and how to provide equitable access to the tech and digital tools they require.
Let’s go!
What are Undeserved or Marginalized Communities?
The concept of marginalization stems from a familiar word: margin.
Think of a sheet of a notebook. The margins are usually the extreme sides of the paper where you get to write numbers.
The margins of the paper are very small and restricted away from the middle compared to the rest of the paper. With this in mind, we can deduce that marginalized communities are isolated, disempowered, or treated as insignificant relative to the rest.
These underserved communities are victims of power and economic imbalances, making them susceptible to discrimination and neglect. In the modern society, access to digital tools are either restricted or nearly impossible for such communities. For instance, in India, 650 million people are without internet connection, making it the largest populace of individuals lacking internet connection in 2024.

In Africa, 87.4% of Burundi’s teeming population lives without internet access. The story isn’t much different in Nigeria. Despite recent positive internet penetration trends, 120 million Nigerians have zero access to mobile internet.
Citing just internet penetration, we can paint a picture of how millions of people from underserved communities will never benefit from certain technological improvements or digital tools like smartphones, the internet, fintech, and digital medical care.
Marginalized and underserved societies are common in developing nations where millions live below the poverty line. These societies face several barriers and disadvantages, including:
- Very limited financial infrastructure
- Poor and slow infrastructural development
- Poor educational resource
- Geographical isolation
These factors have possibly accounted for growth stagnation or poor access to innovative digital solutions that could change lives. The global digital economy itself has few restrictions on entry.
A teenager in the USA could sit in their room hunched over their laptop writing codes for companies or running cyber security services remotely. In an hour’s work, such a privileged teen can earn the yearly earnings of another teenager’s family of five from a disadvantaged community.
The difference?
Access to tech and digital tools at an early age.
But if traditional services and infrastructure have been historically non-existent, what then?
Inclusive Digital Tools: Definition and Key Characteristics

Inclusive technology is any digital tool built to offer users equal access to key services and essential infrastructures despite their background or standing in the digital economy.
Without adequate infrastructure that stagnates underserved communities, individuals and well-meaning tech NGOs can bridge this digital divide gap. One of the foremost ways to do so is by providing transformative but inclusive digital tools and promoting digital inclusion campaigns.
These tech or tools foster digital inclusion ,which is simply the unrestricted use of Information and Communication Technology (ICT) by a populace irrespective of:
- Age
- Ethnicity or race
- Gender
- Cognitive ability
- Socio-economic background
- Mobility
- Nationality
Characteristics of Inclusive Digital Tools
Digital inclusion campaigns typically offer digital literacy training, access to the internet, online infrastructures, inclusive technology software, and hardware. For a tool to be considered inclusive, it should meet these criteria:
- Affordable: Inclusive digital tools must be priced so that low-income or financially disadvantaged users can afford them. Subsidies or differently priced models should be available if possible.
- Accessible: In addition to being affordable, inclusive digital tools should be easy to use, regardless of the user’s disability or level of education or literacy.
- Versatility and Interoperability: The ability to function with different platforms and systems while offering variety marks a inclusive digital tool.
- User-focused: An inclusive digital tool must be designed with user-centricity in mind. From design to manufacture to installation and use, these tools must meet the target user’s needs.
- Wide Reach: Another mark of digital inclusive tech is its ability to reach large numbers of people with ease and precision while maintaining efficient scalability.
- Technical Support: Whether it’s multilingual options or the chance to speak to a skilled professional about existing issues, inclusive tools must have sound technical support so users can successfully and confidently utilize them.
How Techrity is Bridging the Digital Divide
Techrity is one of Africa’s budding digital inclusion champions, serving underserved communities. When asked why we aspire to a digitally inclusive continent, we say, “Why not?”
Our society has many economic, political, and historical barriers. Nonetheless, through our mentorship programs and Tech For Good initiative, we foster fairness and equity while tearing down structural barriers.

One of the long term missions of Techrity is to onboard disadvantaged newbies in the tech scene with as little confusion and stress as possible. We do this through our effective Kickstart Program:
- Data Support
- Laptop Support
- Mentorship
With this three-fold assistance towards the fight against digital inequity, we are ensuring that thousands of individuals gain needed IT skills, allowing underserved communities actively participate in the digital economy, and boost financial independence and employability!
You can be a part of this unique quest for change by donating here in a few easy steps or by joining our community.


